I had seen your store a few times in various places while surfing the web but being the old school South African that I am, I have always been very hesitant towards online shopping. After the wife had finally given in and gave me the go-ahead to finally purchase my first official DJI drone, I visited a well-known store (physical store) but left empty-handed rather annoyed with the salesman who was helping me. In my frustration, I let my temper get the better of me and turned to online options. After a full day of "window shopping" I finally made the decision to make my purchase on your store since it seemed to be the most honest and helpful option I could find. I was still very uneasy but that once again is because of my unfamiliarity with buying ANYTHING online. However, I took the leap of faith and from the minute I placed the order, I felt a sense of relief. This was due to the almost instant response to my order that gave me an order confirmation with visible support contacts in case I needed to query anything or needed any reassurance etc; I had an opt-in option to receive tracking order notifications to my cell number and I could even check it manually whenever I wanted to at any given time PLUS, I happened to place the order at a lucky time because I received a 10% off gift voucher for my next purchase on the store! I tracked my order like a kid would track Santa if he could and boy is it exciting! The time it took to arrive was fairly standard but within the time agreed upon so thumbs up to that, I didn't need to contact support although I did give them a call just to ensure that the order was still going good (also just to test you guys I admit), you passed with very friendly and helpful flying colours, and when it arrived in good condition, all as described and displayed on the products page. So overall, I had a very pleasant experience with you guys and would recommend your store to anyone, especially those who are reluctant or "scared" to buy things online. Because of you, my first online experience was not an unpleasant one and have opened my eyes to this new way of buying. Thanks, guys and keep it up. P.S - Only 4 stars because the package was delivered on the last day in the afternoon that made me get a little antsy. Next time if you get it to me a day before the final agreed date I will give you another positive review with the full 5 stars! ;)