Shipping & Returns Policy

EcstaTech ("we" and "us") is the operator of (https://www.ecstatech.co.za/)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Damage Transport During Delivery
EcstaTech will happily accept returns due to any fault of the delivered item by EcstaTech and/or 3rd party courier & shipping services that EcstaTech utilise in order to deliver the customers order to the customer mentioned. If for any reason said customer wishes to change their minds on receiving the order entirely within the time period of 48 hours over and above the designated delivery time, the customer is entitled to do so and EcstaTech will pay a full refund to said customer within the duration or before a full period of 30 days.
If the parcel or item within packaged order is damaged, faulty, corrupt or did not meet the exact specifications as described on the product page when the customer made the initial purchase, the customer must take photos of the item and attached the photos of said item to an email that includes a detailed description of what is damaged, broken, incorrect item or corrupt. This email must be sent to, support@ecstatech.co.za within no more than 7 days (168hrs). Once our department has coinfirmed that the item is indeed damaged or incorrectly shipped by our business or any 3rd party utilised by EcstaTech, the customer will have another 7 days plus an additional days grace period to ship or courier said ordered package back to EcstaTech. Address will be provided before the first 7 days have past from the initial delivery date.
Please note that this means that the customer has, from the time the orders package is received by the customer,15 days of receipt of item and are returned
to us in original packaging, unused and in the same condition as seen in the photos from the initial complaint emailed to our support department within the first 7 days mentioned.
Return shipping will be initially paid at the customers expense and will be required to arrange their own shipping, however if needed, please talk to our support department if you need assistance to do this. Once we have verified that the item is in fact damaged, broken, incorrect from original customer order or corrupt, we will initiate a full refund as well as cover the shipping cost that the customer had paid, provided that the shipping company's invoice or bill is provided to us by either the customer or the 3rd party service used by the customer to transport the package to EcstaTech.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(EcstaTech) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.
3.2 Warranty Returns
EcstaTech will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect EcstaTech to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 34 days, however the number of days are very seldomly as many as 34 and are clearly specified on each product page of our online store.
Thisvaries greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.4 Change Of Delivery Address
Orders placed before 04 PM - MDT (UTC-06) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
EcstaTech will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at support@ecstatech.co.za
Shipping Policy Generated at Easyship.com [https://www.easyship.com]