Contact Us

Contact us:


If you have any questions about our products or need help with your order, email us or use the contact form below.


Email: support@ecstatech.co.za


Returns: 


We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.


Our Returns Policy timeframe is 30 days from when an order arrives at your address.


Customers will be responsible for paying return shipping costs.


Please feel free to contact us about returns at support@ecstatech.co.za


If you are unsatisfied with your order - please contact our support and we will do our best to help you out!





Shipping:


Do you ship worldwide & how much does shipping cost?

 

Yes - we ship worldwide. We offer all customers free Domestic and International Shipping with tracking. No shipping cost & no sales tax - we want your experience to be simple and efficient - just the way we like it.

 

What are your shipping and processing times?

Standard Shipping Times

South Africa: 8-28 days

USA: 10-21 days

Europe: 10-28 days

Other countries: 12 - 45 days

 

Processing Times

Orders can sometimes take 2-4 days to process after placing the order before shipping out.  We do not ship on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

 

If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it! 

 

If you need more detailed information, please shoot us an email at support@youstorename.com and we'll help you out!

Unexpected Delays

In some instances the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

 

 

STILL NEED ASSISTANCE?
CONTACT US AT support@ecstatech.co.za

 

 

 

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